Warranty Policy

Warranty Terms

The full terms printed on your NidraPrime warranty card — and how our Pro-Rata Policy actually works.

Welcome to the NidraPrime Family!

Thank you for choosing NidraPrime for your comfort and sleep. We are delighted to have you as a part of our family. Your trust means everything to us, and we promise to stand beside you with quality, care, and support throughout your mattress journey.

As Printed On Your Warranty Card

Warranty Terms

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Warranty Terms
  • Warranty is limited to manufacturing defects, sagging, and crumbling under proper use of the product.
  • Visible sagging exceeding 3 cm under normal usage conditions.
  • Warranty Card must be duly filled, stamped, or signed by the dealer.
  • This warranty card and original invoice must be presented for all warranty claims.
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This Mattress Warranty Does Not Cover
  • There is no warranty for the fabric used as covering on the mattress.
  • Warranty shall be void if the mattress is folded, ironed, bent, rolled improperly, or misused.
  • Physical damage caused by improper bed support, moisture, insects, bed bugs, stains, burns, or mishandling.
  • With normal use, foam may develop softness and change in colour — these shall not be considered manufacturing defects.
  • Change in comfort preference or normal softening over time shall not be treated as a manufacturing defect.
As Printed On Your Warranty Card

Warranty Settlement Process

Customer shall contact the company using the mail ID or contact number with the original cash memo, filled warranty card, and the product.
Defective product must have the NidraPrime tag for identification.
Any transportation cost during the redressal process has to be borne by the customer.
The company's decision regarding warranty claims shall be final.
All disputes shall be subject to Faridabad jurisdiction only.
Product warranty will be applicable according to the NidraPrime Pro Rata Policy — explained below.

Registered online customers can also raise a claim digitally via My Account → Service Requests, using their Order ID in place of the physical cash memo.

NidraPrime Pro Rata Policy

How Pro-Rata Value Is Calculated

Initial warranty period: free replacement/guarantee. Remaining warranty period: partial charges applicable based on usage period.

Monthly Depreciation  =  Mattress Price  ÷  (Warranty Years × 12)
Worked Example
Mattress price: ₹6,000, Warranty: 5 years (60 months)
Monthly depreciation = ₹6,000 ÷ 60 = ₹100 per month
Months 1–12 (initial warranty period): ₹0 charged — free replacement/guarantee
From month 13 onward (remaining warranty period): ₹100 is deducted from covered value every month
Example: a claim in month 20 has depreciated by (20 − 12) × ₹100 = ₹800 — that ₹800 is the customer's share, and NidraPrime covers the remaining value

You can see your own mattress's live pro-rata value any time from My Account → Warranty Status.

Mattress fabric must not be torn, cut, stained, or strained. In such cases, fabric replacement charges will be applicable separately.

Have a warranty question?

Log in to raise a service request, or reach out to our team directly.

Log In to Raise a Claim → Contact Us